Unprecedented demand has been blamed for locking hundreds of Australians out of their chance to win a share of Thursday’s record Powerball prize.
Refunds have been issued to a “small portion” of syndicate players whose entries, which were bought through the Oz Lotteries app during the last-minute rush, were not processed before the $200m draw.
“The bulk of the ticket orders were placed on time, however a small portion of the more complicated syndicate entry requests were unable to be placed with the money refunded to customers,” Oz Lotteries said on Friday.
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“This was due to the nature of how syndicate entries are filled and the sheer load on servers in the final moments of the draw.”
The approved third-party seller has promised to enforce earlier deadlines on large jackpots to make sure there is no repeat of the meltdown.
It has apologised to affected customers and is organising refunds.
Second Powerball jackpot winner comes forward
Hunt for mystery Powerball winner as two share record-breaking $200m prize
Your chance of winning Division One in Powerball is 1 in 134,490,400, but those odds were good enough for two entries.
Two winners, a Queensland woman and a couple from NSW, split the $200m windfall right down the middle after their numbers were called to earn Division One honours.
“It was an early wake-up call when I decided to pull my ticket out at 6am to check it while getting ready for the gym,” the Queensland winner said.
“I scanned the ticket on The Lott app and all the winning numbers immediately lit up, and I saw that I’d won $100 million on my phone.
“I started to pace the floor back and forth and question if it was even real. I didn’t know who to call or what to say. I was slapping my face and telling myself to wake up.”
Two entries overcame the long odds to split the $200m prize. Credit: 7NEWS
The NSW couple were weighing up an overseas tour in the hours after they were confirmed as winners.
“I just had a look a moment ago, and I instantly went ‘Oh my god’,” the woman said.
“You joke about winning, but never expect it to happen to you.
“It’s a lot of money. A lot of money to fathom.”